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Book Bot FAQ

Does the service cost money?

No. The service is provided free of charge.

When can I schedule Book Bot to pick up my books?

Book Bot currently operates every Thursday between noon and 8pm.

How will I know when Book Bot is here?

You will receive a notification via text message when Book Bot has arrived at your location. You’ll also be able to see the estimated time of arrival of Book Bot from a link you’ll receive via text message.

Is Book Bot safe?

Safety is a priority for us. The device is under constant supervision by remote operators. A human handler is always present during the initial phase of the pilot.

Do you have plans to expand service to other areas?

At this time, we are focused on piloting the Book Bot in the Old Mountain View neighborhood.

Can I also get books delivered?

At this time, only book return service is available.

How does the library know I returned a book?

Each book will be scanned at the library and marked as returned on your library account.

What if books get lost or stolen from Book Bot?

Book Bot is constantly monitored by remote operators to ensure that books arrive at the library safely.

Who is operating this service?

Book Bot is developed by Google’s Area 120 in partnership with the Mountain View Public Library.

What does the Book Bot robot look like?

We are continuously refining the design of Book Bot and are experimenting with different concepts. Below are the two types of robots we are currently working on:

bookbot-type1 bookbot-type3